Refund policy

Return and Refund Policy

Thank you for shopping with Mushrooms by the Sea. We take pride in the quality of our mushroom grow kits and want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.

1. 30-Day Return Window

You may request a return within 30 days of receiving your grow kit.

To be eligible for a return:

• Items must be unused and in their original packaging.

• Items must be returned to our warehouse.

• A proof of purchase or order confirmation is required.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

2. Refunds

If your return is approved:

• Refunds will be processed to your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Non-Returnable Items:

• Used or partially used grow kits

• Items returned more than 30 days after delivery

3. Growth Guarantee – Replacement Kits

We provide a full growth guarantee on all mushroom grow kits.
If your kit does not produce mushrooms, we will send you a replacement kit free of charge.

To claim your replacement:

• Email our support team with photos of your kit and a brief description of the issue.

• Replacement kits are shipped at no additional cost.

4. Damaged Orders

If your order arrives damaged:

• Take clear photos of the damage and email them to our support team immediately.

• We will organize a replacement kit and, where possible, assist in salvaging the original kit.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact our support team.

6. Contact Us

For all return, refund, or replacement inquiries, please contact our team at:
Email:  support@mushroomsbythesea.co.nz